Rental car Terms and Conditions

Please read the following regarding Choice Car Rental conditions:

Damage Liability/Cover

Subject to the terms and conditions of the Rental Agreement, a damage liability will apply.

Compact, Medium, Intermediate, Family size

$3000 Damage/Loss Liability. Liability Reduction Waiver (LRW) available to reduce multi-vehicle liability to a nominal $200 (drivers 21-24 to $500).

8 Seater, 12 Seater and SUV

$3500 Damage/Loss Liability. Liability Reduction Waiver (LRW) available to reduce multi-vehicle liability to a nominal $500 (drivers 21-24 to $800).

Please note : A Premium Reduction Waiver (PRW) can be purchased upon arrival. This offers damage cover for hail damage and single vehicle incidents, not covered under the LRW package. Full Liability is preauthorized on Credit Card on arrival if the LRW package is declined.

Airport Transfers

On arrival:

Call the Branch on arrival

  • Brisbane Airport : 3266 8820
  • Gold Coast Airport (Coolangatta) : 5559 5566
  • Cairns Airport : 4031 6555
  • Melbourne Airport : 9330 3529

Please allow ample time for our shuttle to collect you. This service is free for flights arriving between 7am and 8pm. Our offices are located 5 mins away. Please note that after these hours, arrivals are required to take the Premium Reduction Waiver.

On departure:

Domestic - Please have car returned to our office 90 minutes before your departing flight. International - Please have car returned to our office 150 minutes before your departing flight. Our shuttle runs 7.30am to 7.30pm, 7 days. Vehicles can be returned after hours at the nominated depot free of charge or for a nominal fee returned direct to the Airport. Rental will cease once the hire car has been collected and checked in, normally the following morning.

Rental Duration

1 rental day is 24 hours from commencement of the rental. Extra hours are charged at 1/5th of the daily rate up to 5 hours full daily rate applies. Any intention of late returns must be made known to our office. We do not refund for early returns. Damage/Loss cover will cease on the return time and date on your Rental Agreement. Liability of the vehicle will cease when the car has been physically checked in by our staff at the nominated return depot.


In Australian Dollars ($A). Include Damage Liability,GST (Government Sales Tax -10%) . Kilometres are Unlimited. Rates do not include fuel, after hours service, use outside nominated area, damage liability or other chosen options or extras.


Payment is made in full on arrival, unless pre-paid with any of our Agents. We accept Visa, MasterCard, Bank Card, Cash, Eftpos and Travellers Cheques. Cash Bonds or holding deposits are acceptable on a pre-arranged basis. A signed Authorized imprint of your Credit Card is required during hire and will be destroyed upon completion of the hire. CREDIT CARD HOLDER MUST BE PRESENT ON ARRIVAL.

Area of Use

South West Queensland Rentals: Bundaberg to Coffs Harbour (approx 500km of Brisbane)

North Queensland Rentals: Cook Town to Townsville (approx 350km of Cairns)

Victoria Rentals: All Victoria, EXCLUDING snow

One Way Rentals and Use outside areas: Call office for availability and quote.


Must hold a current license. International and Overseas license are welcome. Rates shown are for drivers between 25 and 80 years of age. Drivers between 21 and 24 years old will incur an additional charge of $8.80 per day. P-plate licences are not acceptable.

Roadside Assistance

24 hour roadside assistance with RACQ is included with all rentals. Please note that a human error call out will incur a $66 service fee. For example, keys locked in car, out of fuel or lights left on and battery becoming flat.


We ask all customers to return fuel to original starting level at commencement of rental. We do not have a fuel pump on site and we do not charge huge amounts to refill tanks!


Subject to minimum rental, a relocation charge will apply in most rentals.

Street Directories

We provide a complementary street directory with all vehicles.

Non-return will incur a $40 replacement fee.

Baby and Booster Seats

Baby and Booster seats are available @ $5 per day each. It is advisable to book during the busy months.

Traffic Infringements

Are the responsibility of the hirer. Infringements processed by this company will incur a $110 ADMINISTRATION FEE. All fines can and will be traced back to the hirer.

Rental Network

Cancellation Policy

  • More than 7 days - $0 Cancellation fee
  • Within 7 days of hire - $100 Cancellation fee
  • Less than 24 hours / No show - Up to full cost of rental
Choice Car Rentals - providing cheap new car rental at Airport locations across Australia